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REFUNDS & WITHDRAWALS - Programs, Camp, Beach, Bus Trips


PROXY REGISTRATIONS, PROGRAM CONFIRMATION & DISCLAIMER: A person may submit another's registration form, provided the form is properly completed and signed. The Recreation Department reserves the right to correct mistakes or adjust program fees made in this brochure or online at the time of release by print or internet and cancel any program due to low enrollment or inclement weather. Confirmations are not mailed out. All registrations are considered accepted unless you are contacted – no news is good news!

NARA CAMP Refund Policy:
You may withdraw up to seven (7) business days prior to the start of a session. A $50 non-refundable fee will

be applied for each session. Exception to policy; a written letter from a licensed physician excusing participant from a program  prior to the 1st day of session start date. Refunds will not be issued due to weather conditions or any water closure. All refund  requests must be submitted in writing to the Recreation Office. Refund requests are not filtered through NARA Summer Staff.  Behavior: We take great pride in the outstanding respect that our participants have exhibited over the years with our  program. For the enjoyment and safety of all participants and staff, inappropriate behavior will not be permitted. Our program  has a zero tolerance policy. Grounds for dismissal include: disrespect for others or property, foul language, fighting, bullying,  sexual harassment, spitting and biting. Refunds will not be given to a participant who has been dismissed from the program due  to behavioral issues.
Switching Session Fee: A fee of $25 per session fee is applied (per person) pending availability of session openings.

NARA BEACH:  Refunds are not given for beach memberships. Refunds are also not given for weather related closures, Board of Health water standards, or  lifeguard safety ratios. The Town of Acton has the right to revoke a beach membership for non-compliance to beach rules and regulations.


PROGRAM REFUNDS & WITHDRAWALS: You may withdraw from a class up to 7 (seven) business days prior to the start date—a non-refundable administrative fee of $25 will be applied to all registrations. After that time, no refunds will be issued. All requests must be submitted in writing to the Recreation Department requesting withdrawal and refund request. Refund/Withdrawal requests are not accepted through instructors or by phone. Refunds will not be made for classes missed due to inclement weather.  The exception to policy: a written letter from a licensed physician excusing participant from a program prior to 1st class. Show tickets are non-refundable but can be transferred. Tickets must be picked up in person at the Recreation Department office during regular office hours. Lost tickets are not the responsibility of the Recreation Department. Bus Trip Refund Policy will be outlined in the trip description. Participants are able to purchase trip cancellation insurance from the bus company if available at an additional cost directly with the bus company. NARA Camp and Beach Refund/Withdrawal Policy is outlined on its registration form. Please inquire prior to any registration if you have any refund questions.

CLASS CANCELLATION POLICY
: Classes are cancelled if Acton-Boxborough Schools are closed due to weather. Notification via e-mail for Recreation Dept. staffed programs will be made if a class is cancelled due to weather or field conditions. Programs run by our independent contracted instructors are responsible to notify participants of class cancellations/changes. Efforts will be made to makeup weather cancelled classes, but are not guaranteed. Any class cancellations due to an illness of an instructor will be made up or refunded. Refunds will not be offered due to a participant’s inability to participate in makeup sessions. If a program is cancelled by the Acton Recreation Department due to an inability to run the program, a full refund will be issued.


BUS TRIPS
: Bus trips will run if the minimum number of registrations is received. Our trips are merged with other local towns to help meet the minimum required. If a trip is cancelled due to the lack of minimum participants, a full refund will be issued. Please note that pickup/drop-off locations are subject to change if an adequate number of registrations is not received for a pickup location in Acton. Refunds will not be issued for a non-Acton pick-up/drop-off location. In the event of illness, a trip can be transferred but not refunded once a commitment has been made. If you have any refund questions, please inquire prior to signing up. Individual bus trip refund policies will be outlined in the trip description.

BUS TRIP SPECIAL NEEDS INFORMATION: If you consider yourself to be a person with special needs, we respectfully request that you travel with a companion who can assist you. This way we can be sure that your safety and comfort is not compromised. Please call us to discuss the details and demands of the activity before signing up for bus trips.
Acton Recreation does not discriminate on the basis of race, color, sex, religion,

national origin, sexual orientation, disability or homelessness.